FAQ
What are the available Delivery Locations?
Our shelf-stable Seasonings and Sauces can be shipped Australia-wide.
We deliver refrigerated Food packs to South-East Queensland, from Toowoomba to the Gold Coast and all in between!
Please check to see if your postcode is serviceable for the food packs via the postcode checker below.
Please note that we can delivery the shelf-stable Seasonings and Sauces all across Australia so these are not included in the postcode checker.
If we can’t deliver to your location, it’s due to the time taken to deliver from Toowoomba, QLD. We need to ensure the product gets there safely chilled, and unfortunately cannot get to everywhere in Australia.
Shipping Costs
Shipping costs are $17 per order.
Delivery Timing
We process and ship online orders:
- Weekly to Toowoomba, Ipswich, Brisbane Metro and Brisbane South
- Fortnightly to the Gold Coast and Brisbane Far North
Place your order before COB on Friday, and you will receive your order on our next delivery run to your area. We will contact you to let you know.
Placing an order indicates your agreement to these conditions of delivery, please refer to Terms & Conditions for more information.
Minimum Order only $40! Order over $125 and get FREE SHIPPING
Why $40? As the products need to remain refrigerated at all times, this value represents the minimum cold-mass we can ship, we want to avoid sending parcels of ice-packs with very small orders!
Subscription, how does it work?
Find out more here
What wood do you use?
We use Beechwood chips for all our smoking. Beechwood is a hardwood producing a light smoke that is deliciously mellow and sweet.
How do I store DF Smoke Haus products?
Pouches last for weeks in the fridge, and may be frozen for up to 4 months (ideal in the esky for camping), to be reheated and consumed within 5 days of defrost.
How can I prepare Smoke Haus Products?
For best results packs can be quickly heated within its food-safe pouch in the microwave or in hot water on the stove. Refer to each product page and pouch label for its specific heating instructions.
Products may be removed from the pouch and reheated, although as they are already cooked, only a gentle heat to a minimum of 60oC is needed. When preparing products removed from the pouch, moisture will be lost and affect product quality and consistency. To minimise this, add small amounts of water while reheating.
What if I don't want to use the whole packet?
The pouch maybe opened, removing the portion you would like to use. Heat in a sealed microwaveable container, or with some water in a small pot, pan or in the oven, until steaming hot.
The remaining product can be kept in the fridge for up to 3-5 days, just reheat before use.
Helpful Preparation Tips
Microwaving method: Use a sharp knife to poke at least 2 holes in the top surface. This allows steam to escape during heating and means your pouch won’t pop!- Place the pouch on a plate, as it will be too hot to handle directly after heating
- Be careful when removing from microwave as the plate may also be hot.
- Rest to ensure the hot steam has cooled off.
- Place pouch in a large pot so that the pack is fully submerged. Pouch corners may be bent to fit into the pot.
- Use cold tap water to start the heating, if you use hot water you will need to increase the simmer time.
- Some packs may float due to pockets of air inside or bubbles rising from underneath. As long as the pouch is kept mostly under the boiling water this is OK, extend the simmer time by 1 minute.
- Use tongs to transfer the pouch to a plate.
- Careful, the pouch may contain excess steam which is hot.
- Use scissors to carefully cut off the top seal of the pouch.
- Holding the base of the pouch, gently pull on the pouch to slide the product onto its plate or into a bowl.
- Mix through to spread the delicious juices, and serve while hot!
How long do DF Smoke Haus products last after opening?
Pouches and leftovers should be kept refrigerated at all times, and consumed within 5 days after opening.
What does 100% Natural Mean?
For us, 100% Natural means that there are no ingredients that you wouldn’t expect to find in backyard home-smoked products: no E-numbers, and definitely no chemical based additives.
This means we don’t use any artificial colours, flavours, preservatives, nitrates, nitrites, thickeners, starches, gums, or acidity regulators in our products, which we are very proud of.
Can I freeze my products?
Yes absolutely! Our smoked meats and plants may be frozen without affecting product quality or performance.
Products may be frozen for up to 4 months, to be reheated and consumed within 5 days of defrost.
Freezing is an excellent idea for camping. Pulled pork burgers in the bush: Yum!
Ensure you defrost fully before following the preparation instructions.
Is DF Smoke Haus Gluten Free?
Most of our products are tested to be Gluten Free, and none contain any added Wheat or Gluten. However some of our ingredients may contain traces of Gluten.
If there is a potential risk of any product containing any Gluten, this will be declared on the pack label and website product information.
Is DF Smoke Haus Vegan?
We believe in choice, and have created some fantastic Vegan Products, along with some delicious recipes to boot!
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Smoked Pulled Mushroom Bites , and our full Sauces and Seasonings range.
Is DF Smoke Haus Dairy Free?
There are currently no products containing Dairy in the range.
If we release products containing Dairy, or if there is a potential risk of containing traces of Dairy, this will be declared on the pack label and website product information as ‘Contains Milk’, or ‘May Contain Milk’
Does DF Smoke Haus contain Nuts?
None of our Products contain Nuts.
If there is a potential risk of our Products containing traces of Nuts, this will be declared on the pack label and website product information as ‘May Contain Nuts (the specific nut types will be listed)'
Is DF Smoke Haus FODMAP Friendly?
We currently have two FODMAP friendly products, our Wood-Smoked Pulled Beef and our Sicilian Spring BBQ rub.